Privacy Policy
Your trust is our priority
At MSPowerhouse, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data in compliance with global privacy regulations.
Your Privacy Matters
We are committed to protecting your privacy and ensuring the security of your personal information. This policy complies with GDPR, CCPA, and other applicable privacy regulations. We never sell your data and only use it to provide you with the best service possible.
Information We Collect
Information You Provide
- •Contact information (name, email, phone, company)
- •Account credentials and authentication data
- •Business and IT infrastructure details
- •Payment and billing information
- •Support inquiries and communications
Automatically Collected
- •Device and browser information
- •IP addresses and location data
- •Usage patterns and analytics
- •Log files and system metrics
- •Cookies and tracking technologies
How We Use Your Information
Service Delivery
- • Provide and maintain IT services
- • Process transactions
- • Deliver customer support
- • Monitor system performance
- • Conduct migrations and implementations
Communication
- • Send service updates
- • Respond to inquiries
- • Provide technical notifications
- • Share feature announcements
- • Marketing (with consent)
Business Operations
- • Comply with legal obligations
- • Prevent fraud and abuse
- • Conduct analytics
- • Improve our services
- • Enforce terms and policies
Information Sharing
We Never Sell Your Data
Your information is never sold to third parties. We only share data with trusted service providers who help us deliver our services, and they are contractually bound to protect your information.
Service Providers
Cloud infrastructure, payment processors, and analytics platforms that help us operate.
Legal Requirements
When required by law, court order, or to protect rights and safety.
Business Transfers
In case of merger or acquisition, with same privacy protections.
With Your Consent
When you explicitly authorize sharing with third parties.
Data Security
We implement industry-leading security measures to protect your information:
Encryption
AES-256 at rest, TLS 1.3 in transit
Access Controls
Multi-factor authentication & role-based access
Monitoring
24/7 security monitoring & threat detection
Audits
Regular security audits & penetration testing
Compliance
SOC 2 Type II certified infrastructure
Training
Employee security & privacy training
Data Breach Notification
In the unlikely event of a data breach, we will notify you and relevant authorities within 72 hours as required by applicable regulations.
Your Privacy Rights
You have comprehensive rights regarding your personal information:
Access
Request a copy of all personal information we hold about you
Correction
Update or correct any inaccurate information
Deletion
Request deletion of your personal data (right to be forgotten)
Portability
Receive your data in a structured, machine-readable format
Opt-out
Unsubscribe from marketing communications at any time
Restriction
Limit how we process your information
How to Exercise Your Rights
Contact us at privacy@mspowerhouse.com or call (202) 963-1014. We will respond within 30 days.
Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this policy:
Active Services
While you are an active customer, we retain all necessary information to provide services, maintain your account, and fulfill our obligations.
Legal Obligations
Financial and tax records are retained for 7 years to comply with legal and regulatory requirements.
After Service Ends
When you close your account, we securely delete or anonymize your personal data within 90 days, except where retention is required by law.
Backup Systems
Data may remain in backup systems for up to 180 days before permanent deletion to ensure data recovery capabilities.
Contact Us
Have questions about this Privacy Policy or how we handle your data? We're here to help.
Privacy Inquiries
Document Version: 2.0
Last Updated: January 2025 | Next Review: July 2025
© 2025 MSPowerhouse, CO. All rights reserved.
This policy is effective as of January 1, 2025.