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MSPowerhouse

Policies

Master Service Agreement (MSA)
Terms that govern our services.
Service Level Agreement (SLA)
Uptime, response, and resolution targets.
Privacy Policy
How we collect, use, and protect your data.
Data Processing Addendum (DPA)
Data processing roles and obligations.
Enterprise Legal Framework

Legal Policies & Service Agreements

Comprehensive legal protection and industry-standard policies designed to safeguard your business and ensure compliance with all regulatory requirements.

$25M
Cyber Liability Coverage
SOC 2
Type II Compliant
ISO 27001
Certified

Core Service Agreements

Industry-leading service agreements with comprehensive protection and clear expectations

Master Service Agreement
Comprehensive MSA covering all managed services with industry-leading protection.
Liability Coverage:$10M Professional
Contract Term:1-3 Years
Termination Notice:30 Days
IP Ownership:Client Retains
Service Level Agreement
Industry-leading SLA with guaranteed uptime and response commitments.
Uptime Guarantee:99.9%
Critical Response:15 Minutes
High Priority:2 Hours
SLA Credits:Up to 100%
Professional Services Agreement
Project-based agreement for consulting, implementation, and custom development.
Payment Terms:Net 30
Change Orders:Written Approval
Milestone Billing:Available
Warranty:90 Days

Data Protection & Privacy

GDPR, CCPA, and HIPAA compliant policies ensuring maximum data protection

Privacy Policy
Comprehensive privacy policy compliant with GDPR, CCPA, and other regulations.
GDPR Article 13 & 14 Compliant
CCPA Consumer Rights
Data Subject Rights
Breach Notification Procedures
Data Processing Agreement
GDPR Article 28 compliant DPA with Standard Contractual Clauses for international transfers.
GDPR Article 28 Compliant
Standard Contractual Clauses
Data Subject Rights Support
Sub-processor Management
Business Associate Agreement
HIPAA-compliant BAA for healthcare clients with comprehensive PHI protection.
HIPAA 45 CFR 164.502(e)
PHI Safeguards
Breach Notification
Audit Rights

Security & Operational Policies

ISO 27001 aligned security framework with comprehensive operational procedures

Information Security Policy
ISO 27001 aligned security framework with multi-layered protection
• Zero-trust architecture
• Multi-factor authentication
• Encryption at rest & transit
• Regular security assessments
Incident Response Policy
24/7 incident response with 15-minute SLA for critical issues
• 24/7 SOC monitoring
• 15-minute response SLA
• Automated threat detection
• Forensic investigation
Disaster Recovery Policy
Comprehensive DR with 4-hour RTO and 15-minute RPO commitments
• 4-hour Recovery Time Objective
• 15-minute Recovery Point Objective
• Automated failover
• Regular DR testing
Change Management Policy
ITIL-based change management with CAB approval process
• Change Advisory Board
• Risk assessment matrix
• Rollback procedures
• Change calendar
Remote Access Policy
Zero-trust remote access with privileged access management
• Zero-trust network access
• Privileged access management
• Session recording
• Just-in-time access
BYOD Policy
Comprehensive BYOD with mobile device management and data separation
• Mobile device management
• App containerization
• Remote wipe capabilities
• Compliance monitoring
Data Retention Policy
Legal compliance with automated retention schedules and secure disposal
• Automated retention schedules
• Legal hold procedures
• Secure data disposal
• Audit trail maintenance
Vendor Management Policy
Third-party risk management with comprehensive vendor assessment
• Vendor risk assessments
• Security questionnaires
• Contract security clauses
• Ongoing monitoring

Usage & Compliance Policies

Clear guidelines for acceptable use and regulatory compliance

Acceptable Use Policy
Guidelines for proper use of IT resources and services
Prohibited Activities:
  • • Malware distribution
  • • Unauthorized access
  • • Resource abuse
  • • Illegal content
Resource Limits:
  • • Bandwidth throttling
  • • Storage quotas
  • • CPU usage limits
  • • Connection limits
Terms of Service
Legal terms governing the use of our services
Service Terms:
  • • Service availability
  • • User responsibilities
  • • Payment terms
  • • Termination rights
Legal Framework:
  • • Governing law
  • • Dispute resolution
  • • Limitation of liability
  • • Indemnification

Insurance Coverage & Compliance

Comprehensive insurance protection and industry certifications

Professional Liability Insurance

$10 million coverage for errors, omissions, and professional negligence.

Certificate Available Upon Request

Cyber Liability Insurance

$25 million coverage for data breaches, cyber attacks, and privacy violations.

First-Party & Third-Party Coverage

General Liability Insurance

$2 million coverage for bodily injury, property damage, and personal injury.

Commercial General Liability

NIST Cybersecurity Framework

Aligning with NIST CSF for enhanced cybersecurity practices.

Certified

Compliance Certifications

SOC
SOC 2 Type II
Security & Availability
ISO
ISO 27001
Information Security
PCI
PCI DSS
Payment Security
NIST
NIST CSF
Cybersecurity Framework
Annual Compliance Audits:
SOC 2 Type II Audit:Current
ISO 27001 Certification:Current
Penetration Testing:Quarterly

Questions About Our Policies?

Our legal and compliance team is available to discuss any policy questions or custom requirements.

Legal & Compliance
legal@mspowerhouse.com

For policy questions, contract negotiations, and compliance requirements.

Business Development
(555) 123-4567

For new client onboarding, contract discussions, and service agreements.